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Natural Fibers

Shipping and Processing

For your convenience Surface Threads offers free shipping on all of our rugs.

Most rugs shipped from our warehouse arrive within 13-15 business days from receipt of the order. Delays will be notified by mail or email. Occasionally, items will be ordered together but will ship from our warehouse separately. These items may not arrive at the same time.

Free shipping applies only to items being shipped within the contiguous 48 states.

Please contact us at info@surfacethreads.com if you wish to ship to Alaska, Hawaii, Canada, APO or FPO addresses, or if you wish to ship internationally. Rugs in the following sizes will be shipped via freight carrier: 11’x 16’, and 12’ x 15’.

For deliveries outside of the United States, the customer will be responsible for any additional taxes, custom or brokerage fees, and international costs experienced during shipment. If you would like to check on the status of your order, or if you have any other questions or concerns, please do not hesitate to contact our Customer Service Department by phone
1-888-302-0534 or via email at info@surfacethreads.com so that we may assist you.

Over-Sized Rugs

Some of our rugs are bulky and heavy. Rugs sized 11’ x 16’ and 12’ x 15’ must be shipped via freight carrier. Please note that delivery of these items is different than a typical small package delivery. LTL carriers will typically call to schedule a time range in which they will deliver your rug. The service includes delivery to your driveway only.

If your rug requires an In- Home Delivery, in which the rug is unloaded and placed in your home, an additional fee of $75.00 will be added to your order total. Please contact us at info@surfacethreads.com to make proper arrangements.

Rush Delivery

Rush delivery services are available for shipments within the contiguous 48 states at an additional charge. Please contact our Customer Service Department at info@surfacethreads.com for more information on rush delivery.

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32 West 200 South  Suite 347   Salt Lake City , UT  84101   PH 1-888-302-0534
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